Q1: What is Samrand Digital?
A: Samrand Digital is a UK-based digital services company specializing in web design, e-commerce development, logo design, video editing, photo restoration, and other creative digital services.
A: We are based in the United Kingdom and serve clients worldwide.
A: Yes! We work with clients from all over the world. All communication and delivery are done online.
A: Our primary language is English, and we can also communicate in Persian (Farsi) for clients who prefer it.
Q5: What services do you offer?
A: We offer:
✅ Professional Web Design
✅ E-commerce Development
✅ Custom Logo Design
✅ Website Optimization
✅ Code Modernization
✅ Video Editing
✅ Promo & Music Video Production
✅ Ad Banner Design
✅ Photo Restoration
A: Both! We create new websites from scratch and also fix, update, and optimize existing websites.
A: Yes, we offer logo redesign services to modernize and refresh your current brand identity.
A: We edit all types of videos including Instagram Reels, YouTube videos, educational content, commercial teasers, music videos, and product introductions.
Q9: How do I start a project with you?
A: Simply contact us via email or our website. We'll discuss your requirements, provide a proposal, and upon your approval, we'll begin the work after receiving the deposit.
A: Yes, a deposit (typically 50%) is required before work begins. The remaining balance is due upon project completion.
A: Delivery times vary by service:
Logo Design: 3-7 days
Banner Design: 24-48 hours
Photo Restoration: 24-72 hours
Video Editing: 3-7 days
Website Design: 2-4 weeks
E-commerce: 3-6 weeks
A: The number of revisions depends on your package. Basic packages include fewer revisions, while premium packages include more. Specific numbers are outlined in your project proposal.
A: Additional revisions can be arranged for an extra fee.
A: You can provide feedback via email or through project management tools we use. We'll guide you through the process.
Q15: What file formats will I receive?
A: It depends on the service:
Logos: AI, EPS, SVG, PNG, JPG
Videos: MP4, MOV
Banners: PSD, PNG, JPG
Photos: PSD, TIFF, JPG, PNG
Websites: Source files and admin access
A: Yes, upon full payment, you own all rights to the final delivered work.
A: We create custom designs tailored to your brand and requirements. No generic templates.
A: Absolutely! We can follow your existing brand colors, fonts, and style guidelines.
Q19: What payment methods do you accept?
A: We accept bank transfers, Stripe, PayPal, and other secure online payment methods.
A: Due to the digital nature of our services, refunds are issued at our discretion and only for work not yet completed. The deposit is non-refundable after work has commenced.
A: Yes, all prices are in British Pounds (GBP) unless otherwise agreed.
A: Yes, we can discuss customized pricing for large projects or ongoing partnerships. Contact us to discuss your needs.
Q23: Do you provide support after the project is completed?
A: Yes, each package includes a support period (e.g., 30 days for websites, 7 days for logos). Details are in your project proposal.
A: We offer paid support and maintenance packages. Contact us for rates.
A: You can reach us at support@samranddigital.co.uk or through our website contact form.
Q26: Will my website be mobile-friendly?
A: Yes, all websites we create are fully responsive and work perfectly on all devices (desktop, tablet, mobile).
A: Yes, basic SEO optimization is included in all our website packages. Advanced SEO packages are also available.
A: We can guide you through the process, but domain registration is typically handled directly by you or through our recommended providers.
A: We don't provide hosting directly, but we can recommend reliable hosting providers and help you set up your website on your chosen hosting.
Q30: Can I see examples of your work?
A: Yes, we can share our portfolio upon request. Contact us and let us know what services you're interested in.
A: It depends on the project, but generally we need:
Your brand guidelines (colors, fonts) if available
Content (texts, images, videos)
Any specific requirements or references
For redesigns: your existing files
A: Yes, we're happy to sign NDAs to protect your confidential information.
A: We work closely with you throughout the process to ensure you're happy with the direction. We offer revisions as per your package and strive for your complete satisfaction.
A: Simply email us at hello@samranddigital.co.uk or use the contact form on our website. Tell us about your project, and we'll get back to you within 24 hours.